FAQs

Sure! We understand there is sometimes a second thought. Please contact us here within 1 hour after placing your order and we will help you cancel the order ASAP. Please note that we cannot make cancellations for shipped orders.

Definitely, please contact us here within 12 hours after placing your order and we will help you modify the order ASAP. Don't worry about the wrong shipping address, we will help you with it before and after the shipping.

Yes. We accept returns, refunds, or exchanges of damaged products, please contact us here once you received it.

We also provide a 30-day return policy starting from the day received, which is only eligible for returning unused products in their original packaging with the sealing sticker. We will provide the address and the customer needs to pay for the shipping fee, the refund will be returned to your original payment method once we receive the package and approve the return.

Please contact us here immediately with your 4-digit order number. Please provide multiple photos of the damaged products.

Please contact INTO YOU here immediately with your 4-digit order number and please provide multiple photos of all the products you received from INTO YOU Cosmetics.

There are 2 ways to check your order status with INTO YOU

1. After placing the order, you will receive an order confirmation email and the order status can be checked from the email.

2. Sign in to your INTO YOU account here and click on "My Orders", you will be able to view all your orders and the current status of each order.

If you experience any issues when checking your order status, please reach out to INTO YOU Customer Service

Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please contact us when you refused the delivery and allow up to 3-7 business days for your refund to appear once we process the return.

Your order will ship out on the same day if the order is placed before 7 pm PST. Processing time usually takes 1-2 business days to fulfill your order.

Once your order has been fulfilled, you will receive an email with your tracking information. You can also track the progress of your order directly on INTO YOU tracking page.

We currently accept Visa, MasterCard, American Express, PayPal, and Apple Pay. All orders will be checkout in US dollars.

You will receive an email with the code. You may enter the code when you are checking out at the discount code field. The amount will be deducted from the gift card. If the payable balance is more than the balance on the gift card, you may select other payment methods to pay for the remaining amount. If an order is paid by a gift card and a refund was requested, the portion paid by the gift card will be returned to the gift card.

Once your order has been fulfilled, you will receive an email with your tracking information. You can also track the progress of your order directly on INTO YOU tracking page.

All items will dispatch from INTO YOU Cosmetics warehouse in China.

Your order will ship out on the same day if the order is placed before 7 pm PST. Processing time usually takes 1-2 business days to fulfill your order.

We provide worldwide shipping and free shipping for different order values based on different countries. Please check here for more detail.

If your package is marked delivered and it still has not been received within 4 business days, please reach out to the INTO YOU Cosmetics Customer service team at support@intoyoucosmetics.com and we will discuss the next steps from there.

No. INTO YOU is a 100% cruelty-free brand. We promise not to test products or ingredients on animals.

Yes. All our products are only contain vegan ingredients.

All unopened products have a three-year shelf life. All of our products feature a PAO (Period After Opening) symbol that reflects shelf life of the product once opened.

INTO YOU promises all our products are paraben-free

Your health and safety are major important to us. Although the hype is real about our high-quality ingredients, we always recommend consulting your physician about the use of our products during pregnancy or while nursing. Peep the ‘Ingredients’ tab on each product’s description page and hit up your physician before you shine. If you have any question, please contact us here

Lip mud is created by INTO YOU and it's an innovative type of cosmetics with a soft mud-like texture that promises a lightweight, matte finish on the lip. It's super easy to glide on and has high pigment.

"Lip Mud Is the Must-Try Makeup Trend of 2022" - IPSY